Client Rights and Responsibilities

As a client of Entrypoint Perth you have a right to:

• Be treated in a professional, courteous, and caring manner that respects and appreciates differences related to race, ethnicity, national origin, gender, sexual orientation, religion, personal values, age, disability, and economic or veteran status
• To expect that your personal privacy will be respected and confidentiality protected in a manner consistent with Australian law
• Choose to use or not to use our services
• A prompt service. Our goal is to provide the most efficient and best service
• Receive accurate and relevant information in a timely manner
• Make a complaint about the service received from Entrypoint Perth and expect that this complaint will be investigated appropriately and in confidence

As a client of Entrypoint Perth you have a responsibility to:

• Be respectful of others, including Entrypoint Perth staff, other clients and any services you may be referred to
• Provide accurate information about yourself in order to receive the best possible outcome
• Be respectful of Entrypoint Perth property
• Attend the service in a fit state (not under the influence of drugs or alcohol)