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24hr Emergency Contacts

The information provided on this website is for general purposes only. While we endeavour to keep the information up to date and correct, we make no representation or warranties of any kind about the completeness, accuracy, reliability, suitability or availability with respect to the information, products or services. Even though we are able to provide links to other website, we have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorsement.

1800 Respect National Sexual Assualt, Domestic Family Violence Counselling Service

Dealing with sexual assault and domestic and family violence is never easy, but qualified and experienced counsellors can provide information and refer you to services available in your area that can help. telephone counselling is available 24-7, whether you’re seeking help for yourself, a friend or relative, a colleague or a client. Professionals seeking assistance with work – induced trauma are also encouraged.

Categories: 24hr Emergency Contacts, Child and Youth Services, Domestic and Family Services, Emergency and Crisis Care Numbers, Family Services,

Alcohol and Drug Support Service (ADSS)

  1. Alcohol and Drug Support Line
    Metro: (08) 9442 5000
    Country: 1800 198 024 (country callers)
  1. Parent and Family Drug Support Line
    Metro: (08) 9442 5050
    Country: 1800 653 203 (country callers)
  1. Working Away Alcohol and Drug Support
    Tel: 1800 721 997
  1. Meth Helpline
    Tel: 1800 874 878

You can also contact Alcohol and Drug Support Service (ADSS) through email alcoholdrugsupport@mhc.wa.gov.au and their website www.alcoholdrugsupport.mhc.wa.gov.au.

Alcohol and Drug Support Service (ADSS) also provides a LIVE CHAT facility that can be accessed via http://alcoholthinkagain.com.au/  or http://drugaware.com.au/

Categories: 24hr Emergency Contacts, Alcohol and Drug Services, General Contacts,

Child Protection Unit Perth Children’s Hospital (PCH)

The PCH Child Protection Unit (CPU) is a specialised, hospital-based service providing medical, forensic, social work and therapeutic services for children and their families when there is a concern that a child has, or may have suffered from child abuse. The PCH CPU is the only hospital-based service of this kind in WA.

Our staff coordinate assessment, planning and (when appropriate) intervention strategies and ongoing therapy for children and families where there are child protection concerns. This includes:

  • inpatient services in conjunction with inpatient unit staff
  • outpatient clinics, including after-hours services for acute sexual assault
  • therapy outpatient clinics.

Key roles of the CPU include:

  • medical and forensic examination, opinion formulation and report writing
  • diagnosis and treatment of injuries and infections
  • medical and forensic investigations, including blood tests and imaging
  • assessment of a child’s current and ongoing safety risk
  • psychosocial assessments
  • crisis support for children and families
  • a wide range of therapy services
  • education and training in child protection
  • consultation on child protection matters within hospital, external health services and the wider community
  • court attendance for civil and criminal matters

Referrals are accepted from a variety of internal and external sources, including:

Categories: 24hr Emergency Contacts, Child and Youth Services,

Crisis Care Helpline

The Department for Child Protection and Family Support’s after hours service, Crisis Care Unit, operates twenty-four hours a day, seven days a week.

This telephone service prioritises child protection concerns. It also provides information, advice, support and intervention for people in crises and needing urgent help. Types of crises addressed by the service include child protection concerns, family and domestic violence, suicidal ideation and homelessness.

Crisis Care Unit assists callers experiencing homelessness by providing information and advice. In exceptional and unforeseen circumstances, support is provided for callers to access short-term crisis accommodation.

Categories: 24hr Emergency Contacts, Child and Youth Services, Domestic and Family Services, Emergency and Crisis Care Numbers, General Contacts,

Domestic Violence Liaison Officer (WA Police) (24 hrs)

Provides support to victims of family violence by providing information on relevant laws/community intervention

Categories: 24hr Emergency Contacts, Domestic and Family Services,

Health Direct

Experienced nurses provide immediate professional medical advice on how urgent a health concern is and what to do about it. The heath professional will compete an assessment and give sound advice on what to do,

Categories: 24hr Emergency Contacts, General Contacts,

Indigo Junction

This service is provided by  and comprises of

  • Crisis accommodation.
  • Housing and advocacy.
  • Information.
  • Emergency relief.
  • Youth Services
  • Support and Education
  • Information / referrals
  • Community services

Indigo Junction Young People

Our Youth Service offers housing, tenancy support and education. Our goal is to provide a safe place where young people receive the support they need to set goals and work towards a positive future. We provide tailored support which includes specialist referrals, building independent living skills, job readiness and promoting links to education and training.

Services offered at our Youth Service include:


Indi House (Emergency Housing)

Indi Living Youth (Community Housing)

Support and Education


For more information:

Phone: 9274 1611

Email: youth@indigojunction.org.au

Visit: http://indigojunction.org.au/how-we-help/youth/overview/

Indigo Junction Families

The Family Service offers housing, support and education. Our team focuses on empowering families to build on their parenting and independent living skills. We also assist families to connect to specialist supports such as counselling, health and employment services where required. Families are encouraged to set personal goals as well creating a plan towards long term stable housing.

Services offered at the Family Service include:


Indi Place (On site supported housing)

Indi Living Families (Community Housing)

Support and Education


For more information:

Phone: 9250 5256

Email: family@indigojunction.org.au

Visit: http://indigojunction.org.au/how-we-help/families/overview/

Indigo Junction Community Service

Karnany Resource Centre is the base for our community service and is ideally located in the heart of Midland. Karnany provides a safe place for people to meet and share their stories. Our team builds an understanding of the person’s needs and connects them with the required services. The following services and programs operate at Karnany:




We provide a space at Karnany for the following services:


We realise that we can’t always offer people the services they require. Through our relationships with different service providers we are able to refer people to the support they need. Visit us and we can have a chat about your situation and create a support plan together.

For more information:

Phone: 9274 7929

Email: karnany@indigojunction.org.au

Visit: http://indigojunction.org.au/how-we-help/community/overview/

Categories: 24hr Emergency Contacts, Aboriginal and Torres Strait Islander Services, Accommodation, Alcohol and Drug Services, Family Services, Financial Services, Tenancy Support Services,

Kids Helpline (24 hrs)

Kids Helpline is Australia’s only free, private and confidential, telephone and online counselling service specifically for young people aged between 5 and 25.

Categories: 24hr Emergency Contacts, Child and Youth Services, General Contacts,


Lifeline is a National service for people experiencing a personal crisis. it is 24 hour crisis support and suicide prevention support. If you are experiencing the following please feel free to make contact.

  • Suicidal thoughts or attempts
  • Personal crisis
  • Anxiety
  • Depression
  • Loneliness
  • Abuse and trauma
  • Stresses from work, family or society
  • Self-help information for friends and family

Categories: 24hr Emergency Contacts, Child and Youth Services, Emergency and Crisis Care Numbers, Family Services, General Contacts,

Men’s Domestic Violence Helpline

The Men’s Domestic Violence Helpline is a state wide 24 hour service.  This service provides counselling for men who are concerned about becoming violent or abusive.  The service can provide telephone counselling, information and referral to ongoing face to face services if required.  Information and support is also available for men who have experienced family and domestic violence.

Categories: 24hr Emergency Contacts, Domestic and Family Services, General Contacts,

Mental Health Emergency Response Line (MHERL)

All regions: 1300 555 788
Peel region:
1800 676 822

This service provides a rapid response to mental health emergencies across the metropolitan area. These services should be used by people involved in a mental health emergency in the community. These might include:

  • individuals who feel that they require urgent assistance
  • families or carers of those with a mental illness
  • members of the general public who witness a mental health crisis and require assistance
  • health professionals
  • community welfare service providers

Categories: 24hr Emergency Contacts, Mental Health Services,

Police, Fire, Ambulance (life-threatening situation)

Call 131 444 when the situation is not an emergency but you require police attendance or assistance.

Categories: 24hr Emergency Contacts, Emergency and Crisis Care Numbers,

Problem Gambling Helpline

Free support, information & telephone counselling services for people who have a problem with gambling, & family & friends of people with a gambling problem.

Categories: 24hr Emergency Contacts, General Contacts,

Samaritans Crisis Line

Provides confidential, 24/7 crisis support for people who are going through difficult times in their lives and need someone to talk to. Samaritans Crisis Line can assist with issues around: relationships or family problems, loss and bereavement, financial worries or job related anxieties, school or study-related stress, illness – for yourself or someone else you care for, addiction or substance abuse, and thoughts of suicide.

Categories: 24hr Emergency Contacts, Child and Youth Services, Emergency and Crisis Care Numbers, Mental Health Services,

Sexual Assault Resource Centre (SARC)

The Sexual Assault Resource Centre (SARC) is the emergency sexual assault (rape crisis) service for Perth, Western Australia.

SARC is located in Perth, Western Australia, and provides high-quality care for females and males, 13 years and over, who have been affected by sexual assault (also called rape) or sexual abuse. SARC provides a 24-hour emergency sexual assault (rape crisis) service in metropolitan Perth. This involves medical care, a forensic examination and counselling support to people who have been sexually assaulted (or raped) within the previous 14 days.

SARC also provides counselling in centres across the Perth metropolitan area to people who have experienced sexual assault (rape) and sexual abuse in the past. SARC is a free confidential service. It is NOT part of the police, however SARC will support a person’s decision to involve the police.

SARC is located on the King Edward Memorial Hospital site in a building which is separate from the hospital and which has been designed to maintain a sense of confidentiality and to provide a non-hospital environment.

Emergency Telephone Counselling (8:30am to 11:00pm daily) – 6458 1828

Categories: 24hr Emergency Contacts, Child and Youth Services, Emergency and Crisis Care Numbers, General Contacts,

Suicide Call Back Service

Suicide Call Back Service is a nationwide service that provides 24/7 telephone, video and online professional counselling to people who are affected by suicide.

Suicide Call Back Service offers crisis support to anyone in Australia who is aged 15 years and older.

The service can help anyone who is affected by suicide, which includes:

  • Anyone who is feeling suicidal
  • Anyone who is worried about someone
  • Anyone who is caring for someone who is feeling suicidal
  • Anyone who is bereaved by suicide
  • Health professionals supporting people who are affected by suicide.

Categories: 24hr Emergency Contacts, Child and Youth Services, Emergency and Crisis Care Numbers, Family Services, General Contacts,

Women’s Domestic Violence Helpline

The Women’s Domestic Violence Helpline is a state wide 24 hour service. This service provides support and counselling for women experiencing family and domestic violence. This includes phone counselling, information and advice, referral to local advocacy and support services, liaison with police if necessary and support in escaping situations of family and domestic violence. The service can refer women to safe accommodation if required.

Categories: 24hr Emergency Contacts, Domestic and Family Services, Family Services, General Contacts,